One unified review feed
Every Google, Booking, Tripadvisor & Airbnb review streamed into a single, deduplicated, auto-translated feed. Filter by platform, sentiment, or search any phrase.
GuestLens unifies every review across Google, Booking, Tripadvisor & Airbnb — then uses AI to score every department, surface what to fix, and track your standing against rivals every single day.
Pulls real reviews from the platforms that decide your bookings
Your reviews are scattered across a dozen platforms in five languages. By the time you read them one-by-one, the guest has checked out, the rival down the beach has out-ranked you, and you still don't know which department is bleeding stars.
Not a dashboard you have to interpret. An intelligence layer that tells you what's happening, why, and what to do next.
Every Google, Booking, Tripadvisor & Airbnb review streamed into a single, deduplicated, auto-translated feed. Filter by platform, sentiment, or search any phrase.
Each review is read by AI and split into the departments it touches — Front Desk, Cleanliness, F&B, Spa, Pool & Beach and more — so accountability is crystal clear.
The AI groups thousands of comments into named, ranked issues ("Slow Wi-Fi · 37 mentions") so you fix root causes, not symptoms.
Furious review at 2am? It’s flagged and surfaced instantly — before it snowballs into a one-star avalanche.
One-click reply drafts written in your hotel’s tone and language. Respond to everyone, in minutes, not hours.
Track rival resorts’ real reviews and ratings, compare department-by-department, and see exactly where to attack and defend.
Most reputation software shows you a score and leaves you to guess. GuestLens reads every word, pinpoints the department, ranks the fix, and shows you the live race against your rivals.
Each night, GuestLens records the guest-experience score for your property and every competitor you track — across all 14 departments — and builds a complete history. See how your position shifts over time, where rivals are gaining ground, and the exact date any competitor moves ahead.
Paste your hotel’s public review URLs. We pull real reviews — no integrations, no IT project.
Sentiment, department scores, urgency and clusters are generated automatically across every language.
Fix what matters, reply on-brand, and watch your race against rivals improve day after day.
We finally stopped guessing. The department scores told us our spa was dragging the whole property down — we’d never have caught it from an overall rating.
The daily race view is addictive. Watching us climb past the resort next door, department by department, changed how the whole team thinks.
Setup took one afternoon. Real reviews, real analysis, and replies our front office could send straight away.
Illustrative of the outcomes GuestLens is built to deliver.
One avoided one-star review pays for the month. Start free — no credit card.
Real. GuestLens pulls actual reviews from Google, Booking, Tripadvisor and Airbnb, and every AI insight is grounded strictly on your real reviews — we never fabricate numbers or quotes.
Minutes. You paste your hotel’s public review URLs and we start pulling reviews. No PMS integration or IT project required to get value.
Yes. Reviews are auto-translated and analysed across 14+ languages, so a German or Arabic review is scored exactly like an English one.
Absolutely. Add rival properties and GuestLens tracks their real reviews and ratings, compares you department-by-department, and shows the daily "race" of who’s rising and falling.
Each hotel company is a fully isolated tenant — your data is never mixed with anyone else’s. Sessions are encrypted and we follow strict data-protection practices.
No. The free trial requires no card. Connect a property and explore your real guest intelligence right away.
Connect your first property in minutes and see your real guest intelligence today.